At Clean Step Mats, we are committed to supplying durable, high-quality floor protection mats that perform reliably on construction sites, home refurbishments, loft conversions, decorating projects and commercial renovations. We take pride in the quality of every product we supply and stand behind our workmanship. This Warranty Policy explains what our warranty covers, how to make a claim and the circumstances in which the warranty does not apply.
Our Warranty Commitment
Every Clean Step Mats product is manufactured and inspected to meet our quality standards before dispatch. We warrant that our products will be free from defects in materials and workmanship under normal use when used for their intended purpose.
If a product is found to have a manufacturing defect during the applicable warranty period, we will assess the issue and, where appropriate, repair, replace or refund the product at our discretion.
Warranty Period
The warranty period begins on the date of purchase shown on your order confirmation or invoice.
Unless otherwise stated for a specific product, our standard warranty covers manufacturing defects for 12 months from the original purchase date.
What the Warranty Covers
Our warranty covers faults that arise as a result of manufacturing defects, including:
- Defects in materials.
- Faults resulting from the manufacturing process.
- Premature failure during normal intended use.
- Product defects identified upon reasonable inspection during the warranty period.
Where a valid warranty claim is accepted, we will determine the most appropriate solution, which may include:
- Repairing the product.
- Replacing the product with the same or an equivalent model.
- Providing a full or partial refund where repair or replacement is not practical.
What the Warranty Does Not Cover
This warranty does not apply to damage or deterioration resulting from:
- Normal wear and tear.
- Improper installation or incorrect use.
- Misuse, abuse or negligence.
- Unauthorised alterations or modifications.
- Accidental damage.
- Improper storage or handling.
- Use outside the intended construction or renovation environment.
- Damage caused by chemicals, solvents or unsuitable cleaning products.
- Damage resulting from extreme environmental conditions beyond normal operating use.
Commercial Use
Clean Step Mats products are specifically designed for use within construction and refurbishment environments. As these products are intended for commercial and professional applications, signs of normal use, surface wear and gradual performance reduction through regular site activity are not considered manufacturing defects.
Inspection Upon Delivery
We recommend inspecting your order immediately after delivery. If your products arrive damaged, incomplete or incorrect, please notify us as soon as possible so that we can investigate and resolve the issue promptly.
How to Make a Warranty Claim
If you believe your product is covered by this warranty, please contact our customer support team with the following information:
- Your order number or proof of purchase.
- The date of purchase.
- A description of the issue.
- Photographs clearly showing the defect.
- Any additional information that may assist our assessment.
Once we receive your claim, we will review the information provided and may request additional details if required. Any personal information submitted as part of your claim will be handled in accordance with our Privacy Policy. Where necessary, we may ask for the product to be returned for inspection before a decision is made.
Warranty Assessment
Each warranty claim is assessed individually by our technical team. If we determine that the issue results from a manufacturing defect covered by this policy, we will provide an appropriate remedy in accordance with this Warranty Policy.
If the inspection shows that the damage falls outside the warranty terms, we will explain our findings and discuss any available options.
Replacement Products
Replacement products supplied under warranty are covered for the remainder of the original warranty period or any minimum period required by applicable UK consumer legislation.
Limitation of Liability
To the fullest extent permitted by law, Clean Step Mats shall not be liable for indirect, incidental or consequential losses arising from the use of our products, including project delays, loss of profits or additional cleaning costs.
Nothing within this Warranty Policy excludes or limits any rights that cannot legally be excluded under UK consumer protection legislation.
Your Consumer Rights
This Warranty Policy is provided in addition to your statutory rights under applicable UK consumer law. Your legal rights remain unaffected by this warranty.
Policy Updates
We may update this Warranty Policy from time to time to reflect changes in our products, services or legal obligations. The latest version will always be available on our website and will apply to purchases made after its publication unless otherwise required by law.
Contact Us
If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact the Clean Step Mats customer support team. We will be happy to assist you and ensure your enquiry is handled promptly and professionally.