Clean Step Mats respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our cleaning services. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with applicable UK data protection legislation.
Information We May Collect
When you contact Clean Step Mats, request information or enquire about our cleaning services, we may collect personal information that you choose to provide. This may include:
- Your name
- Telephone number
- Email address
- Property or business address
- Details about the cleaning services you require
- Information included in messages or enquiries you send to us
We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the site. This information may be collected through website technologies such as cookies or similar tools.
How We Use Your Information
Clean Step Mats may use the information we collect to:
- Respond to enquiries and requests for information
- Provide quotations for cleaning services
- Arrange and deliver cleaning services
- Communicate with you about your booking or enquiry
- Manage our customer relationships
- Improve our website, services and customer experience
- Maintain appropriate business and service records
- Meet legal, regulatory and administrative requirements
We will only use personal information where we have a lawful basis to do so under applicable data protection law.
Lawful Basis for Processing
Depending on the circumstances, Clean Step Mats may process your personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, for our legitimate business interests, or because you have given consent where consent is required.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
How We Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information is limited to circumstances where it is reasonably required for business, service delivery or legal purposes.
Although we take appropriate precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore be aware that information submitted over the internet is provided at your own risk.
How Long We Keep Personal Information
Clean Step Mats retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, administering any applicable workmanship warranty, resolving disputes and meeting legal or regulatory obligations.
The length of time information is retained will depend on its nature and the reason it was collected. When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Sharing Your Information
Clean Step Mats does not sell or rent your personal information to third parties.
We may disclose information where reasonably necessary to operate our business, provide our services, maintain our website, comply with legal obligations or protect our legitimate interests. Where third parties process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.
We may also disclose information where required to do so by law, a court, regulator or other competent authority.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site and improve the online experience.
Cookies are small text files that may be stored on your device when you visit a website. Depending on how our website is configured, some cookies may be necessary for the site to function, while others may be used for analytics or other purposes.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Third-Party Websites
Our website may contain links to external websites, including websites operated by third parties. This Privacy Policy applies only to the Clean Step Mats website.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Your Data Protection Rights
Under UK data protection law, you may have certain rights in relation to your personal information, depending on the circumstances. These may include the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request the deletion of personal information where there is no valid reason for us to continue processing it
- Ask us to restrict the processing of your information in certain circumstances
- Object to certain types of processing, including processing based on legitimate interests
- Request the transfer of certain information to you or another organisation where applicable
- Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions. If you wish to exercise a data protection right, please contact us using the details provided below.
Children’s Privacy
Our website and cleaning services are intended for adults and businesses. We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can consider the appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data protection practices. Any updated version will be published on this page with the revised date where appropriate.
Contact Clean Step Mats
If you have questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact Clean Step Mats.
Clean Step Mats is committed to handling personal information responsibly and maintaining appropriate safeguards for the information entrusted to us.